Feedback & Concerns

Feedback & Concerns

We value your feedback and appreciate you taking the time to help us strengthen the quality, safety, and consistency of our services. Your insights play an important role in supporting our commitment to continuous improvement and person‑centred care across The Occ Health Group.

Acknowledgement

We will aim to acknowledge your feedback within 2 business hours of receiving it. If follow up is requested, or further review is required, we will aim to resolve the matter within 28 days.

Resolution

Our goal is to resolve all concerns promptly and fairly. Where additional investigation is needed, we will keep you informed throughout the process.

How is your feedback used?

Your feedback is reviewed by the relevant Business Unit and contributes directly to enhancing our services, improving client and candidate experiences, and identifying opportunities for better outcomes. All feedback is managed in line with our Complaints & Feedback Policy.

Privacy

We respect your privacy and handle all personal information in accordance with our Privacy Policy. You can view our Privacy Policy here.